Doors will open at 5:00pm unless stated otherwise. The film will not start until natural light levels are sufficiently low, this will be approximately 30 minutes after sunset.
Tickets booked online will be offered as print at home e-tickets (free).
Tickets purchased under a print at home agreement will be emailed to the email address provided at the time of sale and should be shown at the entrance to the event on a printed page or on a mobile phone, tablet or other device for electronic scanning. All members of the party should arrive together with one copy of the print at home ticket. Mobile signal is not guaranteed at any venue so tickets shown on a mobile device should be saved as a PDF or screenshot prior to arrival. Customers arriving without a valid copy of their ticket may be refused entry.
Cancellations will always be a last resort and only authorised by joint decision of the Operational Management Teams at UTOPIA FESTIVALS LIMITED and the venue. In the unlikely event of a cancellation, tickets will be exchanged for another screening during the Sunset Picnic Extravaganza where possible. Refund availability will be dependent on the cancellation circumstances.
Cancellation information will be distributed via social media and email communication channels as a priority.
We have fully licensed vendors for food and alcohol beverages which will be available to purchase on the night. As we have these vendors on site we ask that NO alcohol is brought into the event. Random bags checks may take place and any glass/sharp objects as well as alcohol will be confiscated and placed in an Amnesty Bin for disposal.
Alcohol sales for over 18s only, under 18s will be issued with a coloured wristband so our vendors can safely serve those over the legal age.
Tickets are available to buy online up to 2 days prior to the screening. NO ticket sales will be offered on the door.
Customers must bring their tickets with them to the screening and may be refused entry without them. In the event of a lost ticket please contact our Customer Sales Team 48 hours before the event on 07464 610988 or email info@utopiafestivals.co.uk.
Customers must bring their tickets to the screening. In the event of a lost ticket please contact UTOPIA FESTIVALS LIMITED at least 48 hours before the screening on 07464 610988 or email info@utopiafestivals.co.uk.
We will not offer refunds, transfers or credits for any unused tickets. If you know in advance that you cannot attend the event, we recommend giving your ticket to a family member or friend if possible.
We do not endorse third party sales and do not take responsibility for any circumstances that arise from selling or buying our tickets via a third party.