FAQs

Tickets booked online will be offered as print at home e-tickets (free).

Tickets purchased under a print at home agreement will be emailed to the email address provided at the time of sale and should be shown at the entrance to the event on a printed page or on a mobile phone, tablet or other device for electronic scanning. All members of the party should arrive together with one copy of the print at home ticket. Mobile signal is not guaranteed at any venue so tickets shown on a mobile device should be saved as a PDF or screenshot prior to arrival. Customers arriving without a valid copy of their ticket may be refused entry.

Screenings will still go ahead in inclement weather conditions and are never cancelled more than 12 hours ahead of the screening time as the weather can change rapidly. Customers accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be exchanged or refunded unless a screening is cancelled by UTOPIA FESTIVALS LIMITED. In an event where we consider the safety of the audience could be compromised, the film may be cancelled at short notice.

Cancellations will always be a last resort and only authorised by joint decision of the Operational Management Teams at UTOPIA FESTIVALS LIMITED and the venue. In the unlikely event of a cancellation, tickets will be exchanged for another screening during the Sunset Picnic Extravaganza where possible. Refund availability will be dependent on the cancellation circumstances.

Cancellation information will be distributed via social media and email communication channels as a priority.

Smoking is not permitted inside the house gardens, picnic/arena viewing area. We ask visitors to move away from the crowd to smoke in the designated smoking area out of respect for other audience members.

Barbecues, fireworks and bonfires are strictly not allowed on site as well as other aerosols or flares. Anyone carrying flammable materials will be escorted off site by our security team and not allowed back on site.

Please note that no seats are provided and you should bring chairs or other suitable items to sit on. Seating is in the open air on grassy ground so please ensure you bring appropriate provision for your needs. Tents, awnings or canopies or any item which could obscure other patrons’ views are not permitted. Small tables are permitted but they must be kept to the sides or collapsed during the screening.

The screenings are all held outdoors so please ensure you wear appropriate clothing but also feel free to embrace the grandeur of the events and turn out in your dapper best! At previous events we have also had patrons arrive in fancy dress appropriate for the film screening. Please bear in mind that it can get chilly later in the evenings so make sure you bring something warm to wrap up in.

We have fully licensed vendors for food and alcohol beverages which will be available to purchase on the night. As we have these vendors on site we ask that NO alcohol is brought into the event.  Random bags checks may take place and any glass/sharp objects as well as alcohol will be confiscated and placed in an Amnesty Bin for disposal.

Alcohol sales for over 18s only, under 18s will be issued with a coloured wristband so our vendors can safely serve those over the legal age.

Please note that no seats are provided and you should bring chairs or other suitable items to sit on. Seating is in the open air on variable ground conditions so please ensure you bring appropriate provision for your needs. Gazebo-style tents, awnings or canopies or any item which could obscure other patrons’ views are not permitted. Small tables are permitted but they must be kept to the sides or collapsed during the screening. You may also wish to bring a torch and some blankets as it can get cold later in the evening!

Of course, there is provision for special access requirements. Please let us know your car registration number in advance and a marshal will meet you at your car to escort you to the designated area. Please show your Blue Badge to the marshal so this can be checked.

Yes, this is an additional charge of £3.50 per vehicle (purchased at the same time as booking your tickets). Blue Badge holders free of charge and this must be displayed and will be checked at the venue.

Tickets are available to buy online up to 2 days prior to the screening. NO ticket sales will be offered on the door.

Customers must bring their tickets with them to the screening and may be refused entry without them. In the event of a lost ticket please contact our Customer Sales Team 48 hours before the event on 07464 610988 or email info@utopiafestivals.co.uk.

With the exception of assistance dogs, we will not be permitting dogs into the venue.

Children are welcome to attend our events, but please be aware that they must adhere to the film’s certification and our team will have to check ID to make sure that audience members are the suitable age to see the film.

Customers must bring their tickets to the screening. In the event of a lost ticket please contact UTOPIA FESTIVALS LIMITED at least 48 hours before the screening on 07464 610988 or email info@utopiafestivals.co.uk.

We will not offer refunds, transfers or credits for any unused tickets. If you know in advance that you cannot attend the event, we recommend giving your ticket to a family member or friend if possible.

We do not endorse third party sales and do not take responsibility for any circumstances that arise from selling or buying our tickets via a third party.