Screenings will still go ahead in inclement weather conditions and are never cancelled more than 12 hours ahead of the screening time as the weather can change rapidly. Customers accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be exchanged or refunded unless a screening is cancelled by UTOPIA FESTIVALS LIMITED. In an event where we consider the safety of the audience could be compromised, the film may be cancelled at short notice.
Cancellations will always be a last resort and only authorised by joint decision of the Operational Management Teams at UTOPIA FESTIVALS LIMITED and the venue. In the unlikely event of a cancellation, tickets will be exchanged for another screening during the Sunset Picnic Extravaganza where possible. Refund availability will be dependent on the cancellation circumstances.
Cancellation information will be distributed via social media and email communication channels as a priority.