If you have bought a ticket for our postponed June dates and wish to receive a refund please email info@utopiafestivals.co.uk with your order number and a full refund will be issued back to your payment card within 5-10 working days.
If you wish to transfer your ticket to our new dates in September we appreciate there is a new price structure. We can either partial refund you the difference in ticket prices or offer you a food/drink voucher so you can spend this at the festival. Please email info@utopiafestivals.co.uk with your desired option.
Gates will open as per the ticket confirmations. Please note that these may differ according to the specified date of the event.
Tickets booked online will be offered as print at home e-tickets (free).
Tickets purchased under a print at home agreement will be emailed to the email address provided at the time of sale and should be shown at the entrance to the event on a printed page or on a mobile phone, tablet or other device for electronic scanning. All members of the party should arrive together with one copy of the print at home ticket. Mobile signal is not guaranteed at any venue so tickets shown on a mobile device should be saved as a PDF or screenshot prior to arrival. Customers arriving without a valid copy of their ticket may be refused entry.
The festival will still go ahead in inclement weather conditions and are never cancelled more than 12 hours ahead of the opening time as the weather can change rapidly. Customers accept the risk that weather they consider unsatisfactory may occur on a the festival day and acknowledge that tickets will not be exchanged or refunded unless the festival is cancelled by UTOPIA FESTIVALS LIMITED. In an event where we consider the safety of the audience could be compromised, the festival may be cancelled at short notice.
Cancellations will always be a last resort and only authorised by joint decision of the Operational Management Teams at UTOPIA FESTIVALS LIMITED and the venue.
Cancellation information will be distributed via social media and email communication channels as a priority.
We ask visitors to move away from the crowd to smoke in the designated smoking area out of respect for other festival goers.
Barbecues, fireworks and bonfires are strictly not allowed on site as well as other aerosols or flares. Anyone carrying flammable materials will be escorted off site by our security team and not allowed back on site.
Please note that the furnished gazebos will have their own table and 6 chairs in each.
Tables and appropriate seating is provided near food outlets in the open air on grassy ground.
The festival is held outdoors so please ensure you wear appropriate clothing but also feel free to embrace the grandeur of the events and turn out in your dapper best! At previous events we have also had patrons arrive in fancy dress appropriate for the event. Please bear in mind that it can get chilly later in the evenings so make sure you bring something warm to wrap up in.
We have fully licensed vendors for food and alcohol beverages which will be available to purchase throughout the entire festival. As we have these vendors on site we ask that NO food/alcohol is brought on site, including car park. Bags checks will take place and any glass/sharp objects as well as alcohol/food will be confiscated and placed in an Amnesty Bin for disposal.
Alcohol sales for over 18s only, under 18s will be issued with a coloured wristband so our vendors can safely serve those over the legal age.
Of course, there is provision for special access requirements. Please let us know your car registration number in advance and a marshal will meet you at your car to escort you to the designated area. Please show your Blue Badge to the marshal so this can be checked.
Yes, parking is available on site and cars are welcome to be left overnight but we do ask that these are picked up the following morning before 10am so we can clear the car park area in readiness for the next days festival parking.
Tickets are available to buy online up to 2 hours prior to the festival on each day.
Limited walk-up tickets will be available on the door – cash only please.
Customers must bring their tickets with them to the festival and may be refused entry without them. In the event of a lost ticket please contact our Customer Sales Team 48 hours before the event on 07464 610988 or email info@utopiafestivals.co.uk.
With the exception of assistance dogs, we will not be permitting dogs into the festival.
Children are welcome to attend our events, but please ensure anyone 15 and under must be accompanied by an adult or a responsible over 18 year old.
Customers must bring their tickets to the festival. In the event of a lost ticket please contact UTOPIA FESTIVALS LIMITED at least 48 hours before the screening on 07464 610988 or email info@utopiafestivals.co.uk.
We will not offer refunds, transfers or credits for any unused tickets. If you know in advance that you cannot attend the event, we recommend giving your ticket to a family member or friend if possible.
We do not endorse third party sales and do not take responsibility for any circumstances that arise from selling or buying our tickets via a third party.